Clear client communication is essential to achieving quality outcomes. Our team will match your vision with our elite-level skills. We’ll work together with you to achieve your dream flooring solution.
At My Polished Concrete, we strongly believe in forming positive individual relationships with every client. That’s why we instigate our five-point communication program with every new client:
- First, we conduct a pre-installation consultation with you. During this time, we’ll confirm your unique specifications for the job. You’ll get the chance to tell us precisely what you’re looking for out of your flooring solution. We’ll also open the lines of communication between you and our Site Manager. Feel free to reach out to our Site Manager with any questions or concerns during the entire process.
- Once we get the flooring plan together, our work can begin. Our Senior Technician or Site Manager will oversee the scope of the project. That way, we can ensure that the outcome is of the highest caliber.
- Once the job is all done, our Senior Technician or Site Manager will complete a final site evaluation. It will make sure that everything went smoothly and that there are no potential issues.
- Soon after the work is complete, our Operations Manager will give you a follow-up call. We’ll make sure that you’re delighted with our service, and we can answer any questions.
- We also offer ongoing maintenance and cleaning advice. That’s because we want to give your flooring solution the most extended lifespan possible.
The core of our business model revolves around good communication. We maintain our existing client relationships, as well as develop new ones. Our team excels in developing relationships that are professional, trusting, and long-lasting.
We never, ever use any sub-contractors!
Here at My Polished Concrete, we believe in making the most out of your time. We know that you’re a busy professional and don’t want to spend hours maintaining your floors. That’s why from the very start, we’ll advise the best flooring solution that works for you. We’ll take into consideration your lifestyle as well as the aesthetics of the area. For example, if you don’t have time to clean your floors every day, polished concrete is a fantastic choice.
After we create your floor, we’ll provide you with an ongoing support network. We will offer advice, services, and products that ensure your floors stay in great shape. We have everything that you’ll need for the upkeep of your new floors. We’ve got cleaning products and polishing products, and grinding, resealing, and buffing services.
If you have any cleaning or maintenance questions, don’t hesitate to call and ask! Our fantastic support team is always on standby to handle such requests.
It’s our opinion that to provide the best flooring on the market, you can’t stick to your original formula. Instead, innovation is heavily required to stay ahead of the game. At My Polished Concrete, we’re continually orchestrating innovations to ensure we stay on top. A list of our significant innovations include:
- We do moisture check testing to prevent de-lamination. This process gets carried out before installing a sealer/coating.
- We offer clients the ability to see polished concrete samples onsite! We also allow you to view a completed commercial job. Reach out to us for details!
- We possess both small and large grinding machines. That means that we can tackle any size job with minimal disruption.
- We make use of cutting-edge quoting software to get you a detailed quote within 48 hours.
- We’ve got specially designed tools for floor removal. These tools will ensure fast and efficient stripping without causing any major damage. Not only that, but we also provide after-care kits to our clients. That way, they can clean and maintain their floors on their own.